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PRIVACY POLICY

Effective Date: 1/2/2025
Last Updated: 1/2/2025

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Welcome to RUMAH (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our marketplace for home cooks and caterers (“Service”).

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1. Information We Collect

We collect the following types of information when you use our app:

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   A. Information You Provide to Us

  • Account Information: When you sign up, we collect your name, email address, phone number, and profile details.

  • Vendor Information: If you are a vendor, we may collect business details, menu items, and contact information.

  • Payment Information: Payments are processed securely through Stripe. We do not store your credit card or bank details.If you  choose to pay using Apple Pay, your payment information is processed securely through Apple’s payment system. We do not store or access your credit card details.

 

  B. Information Collected Automatically

  • Usage Data: We may collect information about how you interact with the app, such as pages viewed and actions taken.

  • Device Information: This includes device type, operating system, and unique device identifiers.

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  C. Communications

  • If you contact us for support or inquiries, we may keep records of those communications.

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  D. Permissions

  • Location Data: If you allow location access, we collect and use your location to help you find nearby home cooks and select pickup locations. Your location data is not shared with third parties for advertising or tracking purposes.​

  • Camera: Used to allow users to upload photos for menus, profiles, and orders.

  • Photo Library: Used to upload images for user profiles and order-related content.

  • Manage Permissions: You can enable or disable location, camera, and photo library access at any time via your device settings.

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2. How We Use Your Information

We use the information we collect to:

  • Provide and improve the Service.

  • Process transactions and facilitate communication between customers and vendors.

  • Ensure compliance with our terms and prevent fraud.

  • Send service-related updates, if necessary.

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3. How We Share Your Information

We do not sell or rent your information. However, we may share it under the following circumstances:

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  A. With Vendors and Customers

  • Vendors receive customer order details, and customers receive vendor details necessary to complete transactions.

  B. With Third-Party Services

  • We use Stripe for payment processing, and they handle financial data under their own Privacy Policy.

  • We may share data if required by law, legal processes, or to protect our rights.

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4. Data Security

🔒 We implement industry-standard security measures to protect your information. However, no online service can guarantee 100% security.

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5. Your Rights & Choices

📌 Access & Correction: You can review and update your information in your account settings.
📌 Deletion: You can request account deletion by contacting us at rumahmelbourneteam@gmail.com.
📌 Marketing Preferences: We do not send marketing emails unless you opt-in.

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6. Third-Party Links & Services

Our app may contain links to third-party websites. We are not responsible for their privacy practices.

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7. Changes to This Policy

We may update this policy. If significant changes occur, we will notify you via the app or email.

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8. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

 

Email: rumahmelbourneteam@gmail.com
Business No: +61 450 881 021

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